PRIVACY POLICY

1. SCOPE OF THIS POLICY
This Policy applies to:
Clients and household employers
Job applicants, candidates, and household professionals
Website visitors
Individuals who communicate with us via email, phone, SMS, or social media
Referral partners and professional collaborators

2. DEFINITIONS
“You” means any individual or entity interacting with Nanny Village.
“Personal Information” has the meaning defined under the CCPA/CPRA
“Sensitive Personal Information” includes information such as government identifiers, background check data, and other protected data categories under California law.
“Service Providers” means third parties who process information on our behalf under contractual confidentiality obligations.
“Referral Partners” means trusted third parties who collaborate with Nanny Village on a selective, opportunity-specific basis.

3. INFORMATION WE COLLECT
A. Identifiers
Name
Email address
Phone number
Mailing address
Online identifiers (IP address)

B. Professional & Employment Information
Resumes, work history, references
Certifications, licenses, education
Availability, preferences, compensation expectations

C. Client & Household Information
Household composition and care needs
Scheduling and role requirements
Service preferences

D. Sensitive Personal Information
Background check and reference verification data
Work authorization status (where legally required)
Accommodations voluntarily disclosed
Sensitive information is collected and used only as necessary to provide services and in compliance with applicable laws.

E. Internet & Communications Data
Website usage data
Emails, messages, calls, and SMS communications

4. PURPOSES FOR COLLECTING PERSONAL INFORMATION
We collect and use personal information for legitimate business purposes, including:
Recruiting, evaluating, and placing household professionals
Matching candidates with client opportunities
Facilitating interviews, trials, placements, and onboarding
Conducting background checks and reference verification (with authorization)
Communicating regarding services and opportunities
Managing contracts, billing, and compliance
Legal, security, and fraud-prevention purposes

5. PRIVATE PROFILES & ATS/CRM SYSTEMS
Nanny Village maintains private, access-controlled profiles for clients and candidates within our internal applicant tracking and customer relationship management systems (“ATS/CRM”).
Profiles are not public
Profiles are not searchable by the general public
Access is limited to authorized Nanny Village personnel and relevant parties involved in a specific opportunity
Information is shared selectively and proportionally for legitimate staffing and placement purposes only.

6. CONSENT & LIMITED INFORMATION SHARING
By engaging with Nanny Village, you acknowledge and consent to the limited sharing of relevant personal information as necessary to facilitate staffing, placement, and referral services.
Information may be summarized or anonymized when appropriate
Sensitive information is shared only with proper authorization
Full profiles are not disclosed indiscriminately

Nanny Village does not operate a public platform, social network, or marketplace.

7. REFERRAL PARTNERS & PROFESSIONAL COLLABORATIONS
Nanny Village may collaborate with select, trusted referral partners, including other staffing agencies, luxury real estate professionals, family offices, or related service providers, when doing so benefits a specific client or candidate opportunity.
Information shared with referral partners is limited, relevant, and opportunity-specific
Such sharing occurs with authorization or reasonable expectation of consent
We do not sell personal information
We do not engage in bulk data sharing or marketing databases

8. THIRD-PARTY SERVICE PROVIDERS
We may engage third-party service providers to assist with:
Background checks
Reference verification
Credential validation
Administrative or technical support
These providers are authorized to access personal information only as necessary to perform services on our behalf and are bound by confidentiality and data protection obligations.

9. SOCIAL MEDIA & COMMUNITY PLATFORMS
Nanny Village maintains a presence on social media platforms, including Facebook, and may post job opportunities and informational content in business pages and community groups we administer or participate in.
Social media platforms operate independently under their own privacy policies
Nanny Village does not control how third-party platforms collect or use data
Information shared on social media is separate from private ATS/CRM profiles
Any identifying information shared publicly is done only with authorization or in anonymized form.

10. TESTIMONIALS & MARKETING USE
Testimonials, reviews, or endorsements from clients or candidates are used only with prior consent.
Identifying information is not used without express authorization
Testimonials may be anonymized unless written permission is provided

11. SMS & ELECTRONIC COMMUNICATIONS
By providing your contact information, you consent to receive service-related communications via email, phone, or SMS.
Message frequency varies
Standard message and data rates may apply
You may opt out of SMS at any time by replying STOP
For assistance, reply HELP or contact us directly

12. DATA RETENTION
We retain personal information only as long as reasonably necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Maintain required records
Retention periods vary based on the nature of the information and applicable laws.

13. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

14. YOUR CALIFORNIA PRIVACY RIGHTS
California residents have the right to:
Know what personal information we collect and disclose
Access personal information
Request correction of inaccurate information
Request deletion (subject to legal exceptions)
Limit use of sensitive personal information
Not be discriminated against for exercising privacy rights

15. HOW TO EXERCISE YOUR RIGHTS
Requests may be submitted by contacting:
Nanny Village Agency
Email: info@nannyvillage.com
We may verify your identity before processing requests.

16. NO SALE OF PERSONAL INFORMATION
Nanny Village does not sell personal information and does not share personal information for cross-context behavioral advertising.

17. DO NOT TRACK
Our website does not currently respond to “Do Not Track” browser signals.

18. CHILDREN’S INFORMATION
Our services are intended for adults. We do not knowingly collect personal information directly from children under 16 without parental consent.

19. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

20. CONTACT INFORMATION
For questions regarding this Privacy Policy, please contact:
Nanny Village Agency
Email: info@nannyvillage.com